We measure customer emotions in real life interactions:
Our AI tools pick-up, understand, measure and report emotional engagement real life and real time:
We have deployed the first of its kind 3 layered measurement that goes beyond simply measuring emotions to provide actionable recommendations.
We understand that decision makers need a performance benchmark to measure progress. They also need deeper and timely insights to be able to make decisions faster.
We provide both!
We measure consumer emotions within a context.
We dive deep when we observe a change in consumers' emotional engagement and provide clarity on what was happening in that moment.
We are deploying Tone Analytics with unique functionalities.
We provide an omnichannel emotional engagement measurement interpreting emotions from several data sources.
Scores alone don't drive actions.
We capture four context layers for every interaction - main issue, sub-layer of the main issue, functional and qualitative aspects.
We then deploy our cloud based interactive insights tool so that senior decision makers as well as line managers get the information they need, when they need it.