Emotions drive decisions

Unique Measurement Framework

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Multichannel

We measure customer emotions in real life interactions:

  • In-store
  • In-location
  • Conversations
  • Digital engagements

 

Never Ask, Unearth

Our AI tools pick-up, understand, measure and report emotional engagement real life and real time:

  • Tone analytics

  • Facial coding

  • Video analysis

  • Natural Language Processing

  • Social Media

 

Three Layers

We have deployed the first of its kind 3 layered measurement that goes beyond simply measuring emotions to provide actionable recommendations.

  • Theme Layer

  • Sector Layer

  • Emotions Layer

 

Measurement & Reporting

We understand that decision makers need a performance benchmark to measure progress. They also need deeper and timely insights to be able to make decisions faster.

We provide both!