PathosAI Strategic Leadership Insights
Emotions drive decisions.
Every customer interaction impacts their emotions. There are key moments during these interactions, or moments of truth, where the consumers’ automatic mind assesses the organization’s behavior, interaction’s outcome and the value of the organization’s brand.
This is our Strategic Leadership Insights framework:
Global Customer Emotional Engagement During COVID-19
We reviewed customer reviews for 17 organizations from around the world to understand customers’ emotional engagement, its drivers and areas of focus.
You can find the report here: https://pathosai.io/global-customer-emotional-engagement-a-covid-report/